Outage detection · Instant customer alerts

Know when your SaaS is breaking — and tell customers before support tickets pile up.

Incident watches the signals indie SaaS teams already have — like API uptime and Stripe webhook failures — then drafts and sends the first customer update fast. No SRE team. No enterprise setup.

Get early access

Built for founders and tiny teams.

Catch customer-facing issues earlier

Most small SaaS outages are obvious in hindsight: key endpoints stop responding, payments fail, and customers notice before you do. Incident turns those high-signal failures into a simple early warning system so you can react before confusion spreads.

  • Monitor the production endpoints your customers depend on most
  • Surface repeated Stripe webhook failures that signal broken billing flows
  • Focus on the signals that matter instead of wiring up full observability

Skip the scramble to write the first update

The worst time to draft customer messaging is during the first five minutes of an incident. Incident generates a clear first alert with the basics already filled in — what appears broken, when it started, and what customers should expect next.

  • Start from prewritten incident messaging instead of a blank page
  • Keep updates clear, calm, and consistent under pressure
  • Reduce back-and-forth between engineering, support, and the founder inbox

Look more reliable, even when things go wrong

Customers do not expect perfect uptime from a small SaaS. They do expect fast, honest communication. Incident helps you respond like a much larger team by automating the first alert and giving you a simple incident timeline to build on.

  • Send the first customer-facing alert automatically when failure rules trigger
  • Create a record of what was sent and when for follow-up updates
  • Build trust with proactive communication instead of reactive apologies

How it works

From setup to first alert in a few straightforward steps.

  1. 01

    Connect your signals

    Add the API endpoints you want monitored and connect Stripe webhook failures as a second source of truth.

  2. 02

    Set your alert audience

    Choose who should receive customer updates so Incident is ready before something breaks.

  3. 03

    Let Incident watch for failures

    When repeated checks fail or webhook errors spike, Incident creates a candidate incident automatically.

  4. 04

    Send the first update fast

    Incident drafts and delivers the first customer alert so your team can focus on fixing the problem.

Be the SaaS that communicates fast when it matters most

Set up Incident once, monitor the signals that matter, and send better incident updates without turning status communication into another full-time job.

No enterprise rollout. No complicated setup. Just faster incident detection and faster customer communication for indie SaaS teams.